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Wildfire 20 Principles for Great Word of Mouth (WOM)
Whether you work with us or not, it's important business people understand the rules of game we call "word of mouth". This is our playbook. We've identified and grouped over 300 in-market successes behind word of mouth and they all embrace a good deal of the 20 principles mentioned below.
- WOM is Exclusive and Customized - provides a one-of-a-kind brand experience
- WOM is Entertaining and Immersive - delivers brand building as theatre
- WOM is Outrageous - creates a well-differentiated, "that was amazing" wow factor
- WOM Provides Goodwill - provides an altruistic benefit beyond the recipient
- WOM is Likable and Credible - creates affinity, credibility and transparency with message
- WOM Humanizes Your Brand - dispenses with marketing speak and builds personal rapport
- WOM Rations Supply - incubates an exclusive community and then creates a lineup
- WOM Makes it Easy to Access - provides visible and observable assessment and experience
- WOM Fuels Advance Demand and Interest - involves its talkers early
- WOM Delivers Bite Size Chunks - provides mini-experiences with the brand
- WOM Taps the Power of Trends and Countertrends - engrains brands as a part of lifestyle
- WOM Leverages Lingo, Icons and Lists - provides an insider's understanding of the world
- WOM Inspires Conversations - creates two way dialogue and talk value for live conversations
- WOM Creates a Community - cedes some control to its members and builds their interactivity and involvement
- WOM Narrowcasts and Seeds Messages - hits the sweet spot with the right people
- WOM Extends and Rewards Referral - motivates and invest back in the spreading effort
- WOM Keeps the Brand Central to The Experience - roots itself in the inspiring truths of a brand
- WOM Feels Like a Cause - nurtures a grassroots feel and sells part of a dream
- WOM Provides a Real Benefit - provides marketing that actually helps and real social currency
- WOM Gets Key Stakeholders Involved (i.e. employees/customers) - develops a chemistry and intimacy at all touchpoints
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